Here at Cleaners To You, our mission is to provide every patron with high quality and superb service at a competitive price while delivering to your front door.
Over 20 years of serving satisfied customers! "We pledge to make a difference in our customers' lives everyday"
Note from the Proprietor…
Being a customer myself, I have fallen victim to poor customer service far too frequently. That is why I strive to provide my own customers with the most superb service possible; treating each one of them how I would like to be treated.
Within my 20 years of retail, wholesale, marketing, and all experiences in between, I have met the realization that customer service is really quite simple: you need not only meet but exceed beyond any expectations one might have in mind. I am a firm believer that expectations are not to be achieved but far surpassed. In my past, I have done so in various instances. Back when I had dry cleaning stores, one of my customers found out at 2 AM that he was to deploy and needed his Battle Dress Uniform. Upon his phone call relaying this information, I quickly met him at my store without a second thought and gave him his BDU. This instance highlights how it is the customer that matters regardless and above all other surrounding circumstances.
I want all customers to be as satisfied with other services they consume as they are with Cleaners To You. Because of such passion for quality customer service, I founded a company tailored to improving those services. I named the company Patron Perspective. This firm has a mission to improve customer service by helping a company view its business from a patron’s perspective.
For further information about Patron Perspective, please visit our firm’s website at PatronPerspective.com or reach us at 301.842.4007.
At Cleaners To You, we have a 100% satisfaction guarantee. In the unlikely event that you are not satisfied, we will redo your garment free of charge, as many times as it takes to make it perfect. If you are still not satisfied, then we will gladly refund the amount to you by check.